Refund policy

RETURN & REFUND POLICY

Last updated: August 19, 2026

Thank you for shopping with GemWinx. Because every item is made especially for you after your order is placed, all GemWinx products are considered made-to-order and final sale.

RETURNS AND EXCHANGES

We do not accept returns or exchanges for:

• Ordering the wrong size, color or product

• Changing your mind after ordering

• Buyer’s remorse

• Minor color differences caused by variations between screens and printed products

• Incorrect or incomplete shipping information provided at checkout

• Normal variations that may occur during the printing process

Please carefully review the product description, sizing information, selected options and shipping address before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or different from what you ordered, please contact us at GemWinx@gmail.com within 7 days of the delivery date.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the item and its packaging

• A photograph of the shipping label, if applicable

After reviewing your claim, we may provide a replacement or refund at no additional cost. Please do not discard the item or its packaging until your claim has been resolved.

 

ORDER CANCELLATIONS AND CHANGES

Orders are submitted for production after they are placed, there is no cancelation. Orders already in production remain final sale.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout. GemWinx is not responsible for orders delivered to an address entered incorrectly by the customer.

If an order is returned because of an incorrect, incomplete or undeliverable address, additional production and shipping charges may apply before the item can be sent again.

LOST OR MISSING ORDERS

If tracking shows that your order has not been delivered within the estimated delivery window, please contact GemWinx@gmail.com so we can investigate with the shipping carrier.

GemWinx is not responsible for packages marked as delivered by the carrier that are subsequently lost, misplaced or stolen. However, we will provide any available tracking information to help you submit a claim with the carrier.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days to appear in your account.

Original shipping charges are nonrefundable unless the order arrived damaged, defective or incorrect, or unless otherwise required by law.

CONTACT US

If you have questions about this policy or an issue with your order, please contact:

GemWinx

GemWinx@gmail.com

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.